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SHOP POLICIES

FINAL SALES

  • The following are considered final sale: items purchased with a discount code, rings under a size 5, engraved items, any and all custom work including custom deposits, OPAL store credit, sale items, and previously exchanged items.

 

RETURNS + EXCHANGES

  • Items purchased at full price may be returned for refund within 14 days with the original receipt. Items purchased at full price may be exchanged for store credit within 30 days with the original receipt.

  • Returns or exchanges are only accepted for purchases made in person at the OPAL shop on Gabriola Island.

  • Returns or exchanges are only accepted for unworn, unaltered items in original packaging.

  • We have the right to deny credit if the merchandise returned does not meet our return policy requirements.

RESIZES

  • We are happy to offer one free resize within 120 days of purchase. Customer is responsible for shipping costs incurred both to us and back to them after the ring is resized.

  • After 120 days, there will be a fee for labour.

  • If a piece is exchanged for a resize, the piece is no longer eligible for a refund. We are happy to resize again if necessary, but a fee may be required.

REPAIRS

  • Items made by Third Empress (Taylor Haigh) or Paprika (Nina Turczyn) can be repaired or exchanged free of charge at OPAL.

  • Items made by consignment artists stocked at OPAL can not be repaired at OPAL, but can be sent to the maker for repair on your behalf. Buyer must cover the cost of shipping.

  • Repairs are not available on jewellery items not made at OPAL. 

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